Before you begin
A configured health connection and a source with relevant records.
What to do
- Check that the source app or device contains the expected information.
- Review permissions in the health platform and Connefi.
- Check the date, time zone and displayed source.
- Allow time for supported syncing and compare the same signal and units.
What to expect
Records can differ across providers, aggregation windows and available permissions. A missing score is not a zero measurement.
If something looks wrong
Send support the signal, date, platform and general source information. Do not send a complete health export unless support needs it and you choose to share it.
Labels and supported data can vary by platform and app version. Contact support if the steps do not match your version.