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Terms of Service

The terms that apply to your use of Connefi and our related services.

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Menerai Inc.

These Terms of Service ("Terms") govern your use of the Connefi mobile applications, website and related services (collectively, the "Services") operated by Menerai Inc., a corporation incorporated under the laws of Canada ("Menerai," "we," "us," or "our"). Please read these Terms before using the Services. By accepting these Terms or using the Services where this constitutes valid acceptance under applicable law, you agree to them. If you do not agree, do not use the Services.

The Privacy Policy explains how we handle personal information. Additional terms displayed for a purchase or particular feature may also apply. Mandatory consumer rights and app-store requirements remain applicable. The Services are offered in supported countries and regions; device compatibility and feature availability may vary.

You must be at least 13 years old and satisfy any higher minimum age, authorization and contractual-capacity requirements under applicable local law. Users aged 13–17 may access only age-appropriate general fitness and wellness features. Where required, a parent or guardian must authorize use. These Terms do not establish a universal parental-consent process.

Biological Age, designated sensitive reproductive or cycle-health functionality, any released Health Records or laboratory functionality, and other designated sensitive advanced health features require age 18 or older. General workout logging, nutrition records, basic goals, plans, schedules and eligible basic connected-health views are not automatically adult-only. A subscription does not override eligibility restrictions. App-store content ratings are separate classifications. Do not misrepresent your age or bypass eligibility controls.

Provide accurate account information and maintain the confidentiality of your sign-in credentials. You are responsible for your inputs and account activity, subject to rights that cannot be excluded by law. Notify us promptly if you suspect unauthorized account access. Do not use another person’s account without authorization.

You must use the Services lawfully and within the permissions and feature limits available to you. We may request information reasonably necessary to address an account, entitlement or eligibility issue.

Connefi provides tools for organizing fitness, nutrition and routines, viewing supported connected information and using eligible wellness and AI features. Health-source access depends on your permissions, the source platform and available records. Imported information may be incomplete, delayed or inaccurate. Third-party platforms and stores operate under their own terms.

Some features are free and others require an eligible paid entitlement or trial. Initial onboarding generation is separate from ongoing PERI access. AI modes and allowances depend on your entitlement; High and Ultra share an allowance where offered. Consult the app and purchase screen for current access, prices and limits. A preview or development image is not a commitment that a feature is available in every release.

Before purchasing, review the store purchase screen for price, currency, billing period, trial eligibility, renewal price and applicable terms. Subscriptions renew automatically under the terms presented by Apple or Google unless canceled through the relevant store process. An eligible trial may convert to a paid subscription as disclosed at purchase.

Store accounts manage billing and payment methods. Purchase restoration requires the supported restoration flow and the account used to purchase. Any changes to subscription pricing or terms are subject to required notice, store rules and applicable law. Access and usage limits are those attached to your purchased entitlement.

Manage or cancel renewal through the Apple or Google account used to purchase your subscription. Uninstalling Connefi, deleting your Connefi account or sending a support request does not cancel that subscription. Access after cancellation follows the purchase terms and applicable law.

Use the relevant store’s refund process for store purchases. This does not limit mandatory refund or other consumer rights you may have against Menerai or another provider. Contact us for purchase restoration or entitlement errors.

You retain your rights in the information, messages, photos and files you provide ("Your Content"). You grant Menerai a non-exclusive right to host, store, reproduce, transmit and process Your Content only as needed to provide, maintain and support the requested Services, including through relevant service providers. This license does not transfer ownership or authorize unrelated exploitation of Your Content. Retention and deletion are described in the Privacy Policy.

You must have authority to provide Your Content and permit the processing needed for your request. Do not submit unlawful material or another person’s confidential or sensitive information without appropriate permission. You are responsible for reviewing the accuracy and suitability of information you supply.

PERI and other AI features generate responses and estimates using selected available context. They do not have a continuously complete view of your circumstances. Outputs may be inaccurate, incomplete, inconsistent or unsuitable. Review outputs, meal estimates, extracted information and proposed changes before relying on them.

Supported actions must be reviewed and confirmed through the available flow. A conversational response does not by itself establish that a change was saved. PERI is not a healthcare professional, emergency service or guarantee of accuracy. AI-assisted content remains subject to the health limitations below.

The Services provide fitness and wellness information and organization. They do not provide medical advice, diagnosis or treatment and do not create a healthcare professional–patient relationship. Do not disregard professional advice or delay seeking care because of information in Connefi. For a medical emergency, contact your local emergency service immediately.

Consult an appropriately qualified professional before making changes when your health, medication, pregnancy, injury or other circumstances require it. Exercise involves risk; select activities appropriate to your abilities and stop if you experience concerning symptoms. Nutrition, calorie and duration values may be entered, calculated or estimated and are not necessarily measured expenditure or clinical dietary guidance. Sleep interpretations depend on supplied records.

Biological Age is an eligible adult-only wellness estimate with data and method limitations. It is not a clinical biological-age test, DNA-age test, measure of rejuvenation or prediction of lifespan. Different methods must not be treated as interchangeable. Recovery, stress, resilience and similar interpretations depend on available inputs and are not diagnoses. Energy describes progress against a nutrition calorie target, rather than a body-battery measurement.

We do not guarantee weight loss, muscle gain, improved recovery, a younger biological age or any particular health outcome. Review source records and the Methods & Limitations page when interpreting results.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable permission to use the Services for their intended personal purposes. Connefi software, branding, designs and service content are protected by applicable intellectual-property rights. Rights not expressly granted are reserved.

Do not copy, redistribute or exploit proprietary service assets beyond permitted use; attempt unauthorized access; bypass age or paid-access restrictions; introduce malicious code; interfere with operation; or use the Services to violate another person’s rights. Restrictions apply only to the extent permitted by law and do not override rights that applicable law makes non-waivable.

We may update, maintain or modify the Services. Availability may be affected by maintenance, technical problems, third-party dependencies or changes in platform support. We do not guarantee uninterrupted operation or the release of previewed features.

Where a change affects an existing paid entitlement, we will respect applicable notice, refund and other mandatory consumer rights. You should keep supported software up to date and retain independent copies of information important to you where appropriate.

We may restrict, suspend or terminate access where reasonably necessary to address misuse, security risks, eligibility problems or legal obligations. Such action remains subject to applicable notice and consumer protections.

You can stop using the Services and request account closure through the supported deletion flow or contact support if you cannot access your account. Subscription cancellation is separate. Provisions that by their nature need to continue, including applicable intellectual-property, dispute and retained-record obligations, continue after termination to the extent lawful.

To the extent permitted by applicable law, the Services are provided on an "as available" basis, without guarantees of uninterrupted access, error-free information or a particular fitness or health result. You must assess the suitability of information and features for your circumstances.

Nothing in these Terms excludes an implied warranty, statutory guarantee or remedy that cannot legally be excluded. Mandatory consumer protections take priority over a conflicting provision.

Our responsibility for loss arising from the Services is subject to applicable law. You remain responsible for reviewing your inputs, outputs and decisions. The limitations in these Terms apply only to the extent permitted by that law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law prohibits that limitation. These Terms do not remove any mandatory consumer right or remedy.

Subject to mandatory rights and rules applicable to your location, these Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. This choice does not deprive you of non-waivable consumer protections or require you to bring a claim only in British Columbia where applicable law permits another forum.

Contact us if you would like assistance resolving a dispute. These Terms do not require mandatory arbitration or waive class-action rights.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision does not waive the right to enforce it later. These Terms and applicable additional terms govern the Services without limiting rights under mandatory law.

Any transfer of Menerai’s rights or obligations in connection with a corporate transaction remains subject to applicable law and must not reduce protections that cannot lawfully be waived. You may not transfer your account or contractual rights without our consent, except where permitted by law.

We may revise these Terms to reflect changes in the Services or legal requirements. The date above identifies the latest revision. We will communicate material changes and obtain renewed acceptance where required by applicable law. Continued use constitutes acceptance only where valid notice and acceptance requirements are satisfied. If you do not accept a change, you may stop using the Services and exercise any applicable cancellation or consumer rights.

For questions about these Terms, accounts or purchases, contact Menerai Inc. at connefiapp@gmail.com or through the website contact form. Privacy requests are addressed in our Privacy Policy. Service and legal notices may be delivered through the Services or your account contact details, subject to applicable notice requirements.

Menerai Inc. West Vancouver, British Columbia, Canada

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