Before you begin
A purchase made through your Apple or Google account, where offered.
What to do
- Review the current purchase screen for price, trial eligibility, billing period and renewal terms.
- Use Restore purchases from the available account subscription controls when restoring an existing entitlement.
- To cancel, open subscription management for the Apple or Google account used to purchase Connefi.
- For a refund, use the relevant store request process. Contact Connefi support for an entitlement problem.
What to expect
Canceling store renewal and deleting a Connefi account are separate actions. A trial can renew into a paid period according to the terms shown by the store.
If something looks wrong
Check the store account and active purchase before buying again. A subscription does not bypass age restrictions or create missing health data.
Labels and supported data can vary by platform and app version. Contact support if the steps do not match your version.